Dr Neilesh Paryani: We were both in a good place — we had been owning our practice for nearly 14 to 15 years. But what we realised was that there was probably a lot more untapped potential we had not been able to unlock. Seeking professional help from people who had done it before us, who had built bigger ventures, was something we were genuinely keen to do.
Dr Poonam Pattani: We had moved from a smaller practice to a larger one, and that shift was difficult. We simply did not have the skills to manage more people while still doing our day jobs. What we learned from Bhavna and Rahul gave us the tools to create time to work on the business, rather than just in it. That is a fundamental change in how you see your role as an owner.
Dr Neilesh Paryani: You start to learn so much more about your team — how much untapped potential is there, and how much every member can support you in the journey towards growth. As dentists, we often take the misconception that the harder you work the better the practice will be. But when you want to scale, that thinking stops working. DWB helped us identify that, change the narrative, and give people more specific roles and responsibilities. Everyone wins — not just the practice owners, but the associates and the staff too.
Dr Poonam Pattani: The concept of green space — dedicated time away from clinical work to think strategically about the business. Everyone talks about it, but we did not know exactly what we were supposed to do with it. The coaching programme, drip-feeding us week by week what to focus on, helped us understand the concept before we carved out more diary time and actually invested it back into the team. The growth meetings and thinking time that followed have had a direct, measurable impact on our satisfaction, the team’s satisfaction, and then on our growth.
Dr Neilesh Paryani: You can now see a clear pathway to scaling — where more people take on more responsibility, which gives us the headroom to think about how to shift the direction of the practice and grow it further. The ability to think with green space is so important. When you are in the clinical chair all day, every day, you do not have the space to think about growth. The headroom and the dedicated thinking time are the two biggest things I will take away from this programme.
Dr Poonam Pattani: I would say it is a lot of work — at times the homework can feel overwhelming. Right now we are working harder. But in the long term, it translates into a smarter way of working. The systems you put in place mean growth becomes a natural curve rather than something you have to fight for constantly. And Bhavna and Rahul are always there. We are on their 14-month programme, so we see them regularly — but if there is ever a query, no matter how small or large, we get a response the same day. That level of support is something you genuinely feel.
Dental Coaches Drs Bhavna and Rahul Doshi are experienced dentists who have coached hundreds of dentists and practice owners to create strategic growth and success for them.
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