Dr Jan Einfeldt

Q: What inspired you to seek out coaching?

Dr Jan Einfeldt: After 20 years in dentistry, I was comfortable in my private practice in Staplehurst, but felt there was more I could achieve. I noticed other dentists delivering remarkable smile makeovers and realised I wanted to elevate my practice beyond routine dentistry. It wasn't just about learning new dental techniques; I wanted to gain a deeper understanding of the business side of dentistry and create a more inspiring environment for my team. The Dental Wealth Builder (DWB) program offered the right mix of clinical excellence and business acumen, led by Drs. Bhavna and Rahul Doshi have an impressive track record in the industry.

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Q: What main concepts helped you to transform your practice?

Dr Jan Einfeldt: The transformation we made was profound. One of the standout aspects was the emphasis on systematisation. We created structured systems for patient journeys, from the initial consultation to treatment completion. This systematic approach not only improved efficiency but also enhanced the patient experience. For instance, we implemented morning meetings where we discuss the day's schedule, prioritise tasks, and ensure everyone is aligned. This has become a cornerstone of our daily operations, helping us deliver consistent, high-quality care.

Another key aspect was devising a strategy to future-proof the practice and plan for any desired or unpredictable changes. These ideas were crucial not only in reducing team resistance at the time but also in empowering me to replan and strategise independently in the future. As a result, I was able to successfully manoeuvre the changing times and achieve multiple career goals over the years.

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Q: Can you describe a pivotal moment or breakthrough you experienced?

Dr Jan Einfeldt: A significant breakthrough was the realisation of how important it is to engage and empower the team. During one of the group sessions facilitated by Bhavna, our team members were encouraged to share their thoughts and take more ownership of their roles. This session was a turning point, fostering a culture of accountability and initiative. It wasn't just about me making decisions; it was about the entire team feeling responsible for the practice's success. This shift in mindset was critical in developing a more cohesive and motivated team.

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Q: What specific strategies or tools did you find most useful?

Dr Jan Einfeldt: One of the most valuable strategies was the introduction of the Treatment Coordinator (TCO)role. The TCO ensures that each patient receives personalised attention, helping them understand their treatment options and guiding them through the decision-making process. This role has been instrumental in enhancing case acceptance rates and improving patient satisfaction. We also implemented the concept of "Communication Stacking," which significantly enhanced the team's ability to communicate with patients. This approach allowed patients to make more informed decisions regarding complex treatment plans. In fact, it served as the structured framework that seamlessly connected each step of the patient journey. Additionally, the program's focus on comprehensive treatment planning has allowed us to offer more holistic dental solutions, which have been well-received by our patients and have significantly boosted our practice's profitability.

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Q: How did you impact your team's performance and morale?

Dr Jan Einfeldt: The coaching had a remarkable impact on team performance and morale. By involving the team in the decision-making process and encouraging open communication, we created a more inclusive and positive work environment. The team members felt more valued and were more engaged in their work. This was evident in the way they handled patient interactions and contributed to the practice's growth. The in-depth training sessions also equipped the team with new skills, which increased their confidence and efficiency.

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Q: Can you share an example of how you managed specific challenges?

Dr Jan Einfeldt: One of the challenges we faced was uniting the team around a shared vision. The DWB program helped us articulate our vision of becoming a centre of excellence in dentistry. This vision was not just about providing high-quality dental care, but also about creating a positive and inspiring environment for our team and patients. The program guided us in implementing systems and processes that aligned with this vision, such as detailed treatment planning, patient follow-ups, and continuous team development. This holistic approach helped us overcome the challenge of maintaining consistency and quality across the board.

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Q: How did coaching contribute to your financial growth and practice expansion?

Dr Jan Einfeldt: More than the financial growth we experienced, the comprehensive case acceptance strategies taught by DWB played a significant role in our future. By presenting treatment options more effectively and ensuring patients fully understood their choices, we saw a marked increase in the acceptance of larger, more comprehensive treatment plans. This not only improved patient outcomes but also significantly contributed to our revenue. Moreover, the emphasis on systematisation and efficiency helped us manage the increased patient load without compromising on quality.

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Q: What advice would you give to other dentists, considering the coaching?

Dr Jan Einfeldt: My advice would be to have a clear vision of what you want to achieve and be open to stepping out of your comfort zone. The DWB program is comprehensive, addressing the clinical, business and personal visions. It's crucial to be willing to implement changes and involve your team in the process. The benefits are not just financial; they also include improved patient satisfaction and personal fulfilment as a practitioner. The coaching from Drs. Bhavna and Rahul Doshi are invaluable, providing practical, actionable strategies that are easy to integrate into your practice.

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Q: How did you impact your personal growth as a practice owner?

Dr Jan Einfeldt: The skills and insights gained, particularly enhancing my leadership and communication skills, have transcended my professional life, positively impacting my personal life as well. The emphasis on communication, asking open-ended questions, and actively listening to both patients and my team has, in turn, improved my relationship with family and friends. The ability to listen and understand people's needs has made me a better leader and mentor, both at work and at home.

It's also been incredibly fulfilling to pass on these skills to my children, helping them set and achieve their own goals. The program has reinforced the importance of a balanced life, where professional success does not come at the expense of personal happiness and fulfilment.

This comprehensive approach has been invaluable.

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Q: Can you elaborate on the three key concepts that have positively impacted your practice and personal growth?

Dr JanEinfeldt: Absolutely.

Firstly, the coaching program provided a unique blend of clinical expertise and business acumen, enabling me to adopt a higher-level strategy which ultimately facilitated exponential growth in my practice. Thereafter, it was critical to comprehensively understand the elements of change management in overcoming team resistance and ensuring everyone was on board with the growth journey. The coaching empowered me with the tools and techniques to foster a cohesive and motivated team, preventing unnecessary confrontations and resistance.

Both Bhavna and Rahul emphasised the importance of changing my mindset before implementing any growth plans. This shift was vital not only for my personal development but also for inspiring my team. The emphasis on leadership skills enabled me to guide my team effectively, thereby enhancing both practice efficiency and patient care.

Overall, to succeed, it is essential to acquire the proper knowledge, skills, and mindset necessary to transform your practice and achieve personal growth. For me, the impact has been tremendous, both in terms of professional success and personal fulfilment.

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Q: What is your vision for the future of your practice?

Dr Jan Einfeldt: My vision is to continue growing our practice as a centre of excellence, providing comprehensive, high-quality dental care. The DWB program has been instrumental in shaping this vision, providing the tools and strategies needed to achieve it. We're focused on continuous improvement, both in terms of patient care and team development. The goal is to create a practice that not only excels clinically but also offers a supportive and inspiring environment for both patients and staff. This vision is not static; it evolves as we learn and grow, and the DWB program has given us a solid foundation upon which to build.