Bhavna has provided Communication Coaching and Mentoring to Dentex Practices through Masterclasses, Workshops, Online Training and Monthly Calls. Multi-faceted coaching allows for information to be delivered in various ways, allowing for optimal learning, understanding and implementation. The details and the solidifying of the knowledge and skills to increase t the programme progresses and also from role play and mentoring.
The Communication Masterclasses have been specifically designed to increase in complexity as dentists, and team members advance from one to the next. This made it easier for delegates to learn and understand how to integrate the communication journey into their practice and role. The coaching started with providing foundational knowledge to provide more sophisticated language skills and techniques.
DWB Masterclass Outline
This seminar is about establishing a Sales Process and designing a Communication Journey for patients. We will break down the entire journey into its most minor components, allowing you to build trust and value for your patients. We will start with the techniques and tools needed for impactful Foundational Verbal Skills and explore Verbal & Non-Verbal Communication techniques. We will then elaborate on these in subsequent Masterclasses to elevate them into advanced communication. We will also be reiterating creating the Vision for your practice and looking at how you can differentiate your practice from others.
In this seminar, we will elaborate on the Foundational Verbal Skills & techniques learnt in Masterclass 1 with Roleplay. We will also go over how to communicate various types of clinical cases. This masterclass will include much roleplay integrating all the pre-preparatory work to pre-engage patients.
In this seminar, we break down the Clinical Examination and Case Presentation part of the Sales Process to better interact, engage and co-discover with patients. Thereafter, we will discuss the Treatment Coordinator Role and how to integrate it into the practice regardless of whether you have a specific role carved out or not. We will also go through Diary Management and Diary Zoning to optimise appointment diaries.
In this final seminar, we will put all the ideas together so that you can see the entire Patient Journey and Communication Process. There will also be the introduction of advanced communication skills mitigating cost barriers and finance negotiation. We will cover Reviews, Internal Marketing and other associated sales tools to enhance communication.